Terms & Conditions
Our range is so large and diverse offering so many combinations that it is impossible to publish a price list. Please telephone for an accurate price quote and confirm this when placing your order.
All prices are quoted in pound sterling with VAT included where applicable. Postage charges are not included.
Sizing and Samples
Sizing troupes from samples [our preferred method]
Once you have decided upon a design and fabric combination, we will make you a set of sizing samples from which you can size your troupe. These samples must be paid for and are used as part of your order. You can then place the balance of the order confident that all garments will fit.
Sizing small quantities of garments
Please follow our guidelines on measurement and sizing carefully.
If you are unsure our staff will be happy to advise you.
- Chest or Bust is taken around the widest point of the chest with the arms down.
- Waist is taken at the narrowest point around the trunk of the body
- Hip is taken at the widest point around the bottom.
- Girth is the measurement taken around the trunk of the body. With the tape measure between the legs take the tape ends up the back and front of the body to meet in a full circle at the shoulder.
- Inside leg taken in a straight line from the crotch to the point at which the trousers should finish. [Please wear the correct shoes when taking this measurement].
- Skirt length taken in a straight line from the waist or hip bone, dependent on design, to the hem point.
N.B. Choice of fabric will affect fit. Velvet is the easiest fitting fabric followed by plain Lycra with metallic Lycras offering a varying degree of reduced stretch and so tighter fit.
"Without prejudice to any rights that you may have as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12 as amended and/or the Unfair Terms in Consumer Contracts Regulations 1999 Regulation 3(1)it is your responsibility to ensure that the measurements are taken accurately and we accept no liability in relation to the guidance given above."
We will normally insist on payment "by Card". Only in special circumstances will we accept payment by other means. The details of the payment will be taken on placing the order including any card details.
Cards Accepted: All types of Visa, Mastercard, Visa Debit, Electron, Maestro and Solo cards.
Goods will only be dispatched once full payment is received.
Dates: All our goods are made to your personal specifications, we do not hold any stock. Because demand fluctuates throughout the year delivery times will vary greatly. Whilst we will always try to accommodate your deadlines please place orders early to avoid disappointment.
When we accept an order we will agree with the customer a mutually acceptable delivery date. Due to the busy nature of the factory this date cannot under any circumstances be changed.
Postage: Orders will be sent using first class recorded delivery. This service does not guarantee next day delivery and must be signed for upon receipt.
Please speak to our staff if you require a guaranteed next day delivery service.
Postage is charged at the standard rate for the service required and is dependent upon weight.
All orders totaling over £750 in one dispatch are carriage free.
The minimum charge for a single item order is £6.50 This includes not only the postage rate but our administration costs for processing a single item order.
The delivery charges quoted may change without notification due to changes in postal rates.
Exchanges, returns and cancellations
As with all garments made to personal specifications no changes or cancellations will be permitted once your order is received. If you require written confirmation of your order requirements, please request these at the time of ordering.
Except where you are dealing as a consumer (as defined in the Unfair Contract Terms Act 1977 Section 12 as amended and/or the Unfair Terms in Consumer Contracts Regulations 1999 Regulation 3(1)) all other warranties, conditions or terms relating to quality or condition of the Goods, whether express or implied by statute or common law or otherwise shall be limited to the order value."
Alteration to our garments
The minimum charge for our alteration service is £10 Please speak to our staff about your specific requirements before returning a garment. The postage costs to return altered garments back to you must be paid by the customer.
Placement of an order constitutes acceptance of the above terms and conditions.
Colour reproduction is as accurate as the printing process will allow and is intended only as a guide.